TITLE: Sr. Network & Telephony Systems Engineer
WHY JOIN LOANME?
The Senior Telephony and Network Engineer is responsible for the enhancements and support of LoanMe, Inc.’s telephony systems and networks. This position requires hands-on technical duties and serves as a subject matter expert (SME) for the business in telephony services.
Management and engineering (configurations/installs, monitoring, problem identification and resolution) of telephony systems, performance and enhancements. In addition to normal telephony functions, the primary critical systems functions are Call Management and Routing, Marketing Campaigns set-up and call routing, inbound/outbound call routing and automated functions, IVR, connectivity to Salesforce system via InGenius, sound quality, voice recordings and collection/storage and migration.
Management and engineering (configurations/installs, monitoring, problem identification and resolution) of networks for internet traffic, direct connections to other sites, load balancing, utilization and capacity, carrier and services management, network security software and/or appliance monitoring, configuration and management.
You will act as an independent decision maker when performing normal job duties and tasks including configuring network devices, equipment and applications, determining appropriate engineering tools and techniques, troubleshooting and the remediation of issues.
We offer a competitive benefit package including:
* Medical, Dental and Vision coverage-100% Employee cost paid for by LoanMe.
* 401K with generous employer match.
* 9 paid holidays
Cisco Unified Communications Manager
Cisco Unified Contact Center Enterprise
Intermediate knowledge of call queuing, routing, recording, reporting and administration. IVR, speech analytics outbound dialer, and virtual hold/callback.
Intermediate knowledge of TCP/IP and OSI Model.
Intermediate knowledge of SNMP, log and packet capturing monitoring tools.
Intermediate knowledge of VMware vSphere in a UCS environment.
Advanced experience with SIP, RTP, TCP/IP, MGCP, H.323, and SCCP
Intermediate knowledge and experience with Windows Server 2012 and higher.
Intermediate knowledge of CoS and QoS designs, configurations and support.
Advanced knowledge of audit and security best practices (NIST, PCI, ISO).
Education and Certifications:
B.S. in Computer Science, Electrical Engineering or related; or equivalent education and technical work experience.
EQUAL OPPORTUNITY EMPLOYER
LoanMe is proud to be an Equal Employment Opportunity employer. It is our intent to maintain a work environment which is free of harassment, discrimination and retaliation due to age, race religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, sexual orientation, military or veteran status, or any other status protected by federal, state or local laws. Should you require assistance or an accommodation due to a disability, you may contact us at 949-535-7100.